Curriculum
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1
Getting Started & Setting Your Speaking Goal
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Welcome to Speak for Success!
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Why Communication Skills Matter in Becoming an Effective Leader
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Why Goal Setting Matters
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Four Goal Setting Strategies
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Set Your Speaking Goal
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2
Self-Leadership: Building Confidence While Managing Feelings of Nerves & Anxiety
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Understanding Feelings of Nervousness & Anxiety
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Unpacking Feelings of Social Anxiety
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Exploring Perfectionism
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Negative Self-Talk
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Avoiding Avoidant Behaviour
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Establishing a Growth Mindset
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Realistic Self-Talk
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4-7-8 Breathing Technique
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3
Leadership Presence: Projecting Confidence Through Movement, Voice & Vocabulary
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Projecting Confidence (Even When You Don't Feel That Confident)
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Projecting Confidence Through Movement
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Polishing your Vocal Style
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The Habit Of 'Up-Talking' (And How To Avoid It)
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Establishing Credibility Through Your Vocabulary
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Nailing Your Self Introduction
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4
Presenting To Upper Management With Confidence & Credibility
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Finding Your Own Speaking Style
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Identifying Your Purpose & Audience
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Tailoring Your Message To Your Audience
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The Audience Matrix
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Structuring Your Presentation
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What? - So What? - Now What? Framework
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What? So What? Now What? Worksheet
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The Pyramid Framework
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The Pyramid Worksheet
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Challenges When Presenting to Upper Management
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What to do if you have a LOT of information?
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What to do if you make a mistake
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Preparing for your presentation
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Best practices for virtual presentations
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Virtual presentation checklist
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5
Strategies for Managing the Question & Answer Period
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Preparing for the Question and Answer Period
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Preparing for interruptions (and what to do when they won't stop)
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How to respond when someone asks a vague question (or multiple questions at once)
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What to do if you don't know the answer to a question
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Responding to challenges and disagreements
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Managing the Q&A Roadmap
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6
Impromptu Speaking: Communicating with Clarity & Structure
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Why We ‘Go Blank’ Or Lose Our Train Of Thought
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Preparing for Impromptu Speaking + Frameworks To Help Structure Our Thinking
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The PREP Framework
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The Sequential Framework
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Problem > Solution > Impact Framework
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The STAR Framework
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Strategies for Speaking Up
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Challenge - Speak Up at Your Next Meeting!
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7
Techniques for Setting Boundaries & Saying 'No'
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Why Communicating Boundaries Matter
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Unpacking What It Means To Be ‘More Assertive’ & How To Start
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Assertive Model
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Tips for Assertive Communication
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Assessing a Request
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Soft No - The Negotiation Technique
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Hard No - The Broken Record Technique
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8
Navigating Difficult Conversations
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Why Difficult Conversations are Important in the Workplace
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Preparing for the Conversation
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Anatomy of a Difficult Conversation + FFIR Framework
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Tips for Keeping the Conversation Productive (And Common Mistakes To Avoid)
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9
Delivering Feedback in the Workplace
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The Foundation of Feedback: Psychological Safety
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Strategies for Building Trust
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The Power of Feedback
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Strategies for Delivering Feedback
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Behavioural-Based Feedback: SBI-A Model
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Performance - Based Feedback: CSS Model
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Tips for Receiving Feedback
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10
Generating Buy-In in Meetings
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What Is Buy-In And Why Is It Important?
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The Power of Trust & Reciprocity
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Identify Your Objective
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Fostering Buy-In Through Collaborative Communication
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11
That's a Wrap!
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Continuing Your Speaking Journey
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