Curriculum

  • 1

    Getting Started & Setting Your Speaking Goal

    • Welcome to Speak for Success!

    • Why Communication Skills Matter in Becoming an Effective Leader

    • Why Goal Setting Matters

    • Four Goal Setting Strategies

    • Set Your Speaking Goal
  • 2

    Self-Leadership: Building Confidence While Managing Feelings of Nerves & Anxiety

    • Understanding Feelings of Nervousness & Anxiety

    • Unpacking Feelings of Social Anxiety

    • Exploring Perfectionism

    • Negative Self-Talk

    • Avoiding Avoidant Behaviour

    • Establishing a Growth Mindset

    • Realistic Self-Talk

    • 4-7-8 Breathing Technique
  • 3

    Leadership Presence: Projecting Confidence Through Movement, Voice & Vocabulary

    • Projecting Confidence (Even When You Don't Feel That Confident)

    • Projecting Confidence Through Movement

    • Polishing your Vocal Style

    • The Habit Of 'Up-Talking' (And How To Avoid It)

    • Establishing Credibility Through Your Vocabulary

    • Nailing Your Self Introduction
  • 4

    Presenting To Upper Management With Confidence & Credibility

    • Finding Your Own Speaking Style

    • Identifying Your Purpose & Audience

    • Tailoring Your Message To Your Audience

    • The Audience Matrix

    • Structuring Your Presentation

    • What? - So What? - Now What? Framework

    • What? So What? Now What? Worksheet

    • The Pyramid Framework

    • The Pyramid Worksheet

    • Challenges When Presenting to Upper Management

    • What to do if you have a LOT of information?

    • What to do if you make a mistake

    • Preparing for your presentation

    • Best practices for virtual presentations

    • Virtual presentation checklist
  • 5

    Strategies for Managing the Question & Answer Period

    • Preparing for the Question and Answer Period

    • Preparing for interruptions (and what to do when they won't stop)

    • How to respond when someone asks a vague question (or multiple questions at once)

    • What to do if you don't know the answer to a question

    • Responding to challenges and disagreements

    • Managing the Q&A Roadmap
  • 6

    Impromptu Speaking: Communicating with Clarity & Structure

    • Why We ‘Go Blank’ Or Lose Our Train Of Thought

    • Preparing for Impromptu Speaking + Frameworks To Help Structure Our Thinking

    • The PREP Framework

    • The Sequential Framework

    • Problem > Solution > Impact Framework

    • The STAR Framework

    • Strategies for Speaking Up

    • Challenge - Speak Up at Your Next Meeting!

  • 7

    Techniques for Setting Boundaries & Saying 'No'

    • Why Communicating Boundaries Matter

    • Unpacking What It Means To Be ‘More Assertive’ & How To Start

    • Assertive Model

    • Tips for Assertive Communication

    • Assessing a Request

    • Soft No - The Negotiation Technique

    • Hard No - The Broken Record Technique
  • 8

    Navigating Difficult Conversations

    • Why Difficult Conversations are Important in the Workplace

    • Preparing for the Conversation

    • Anatomy of a Difficult Conversation + FFIR Framework

    • Tips for Keeping the Conversation Productive (And Common Mistakes To Avoid)

  • 9

    Delivering Feedback in the Workplace

    • The Foundation of Feedback: Psychological Safety

    • Strategies for Building Trust

    • The Power of Feedback

    • Strategies for Delivering Feedback

    • Behavioural-Based Feedback: SBI-A Model

    • Performance - Based Feedback: CSS Model

    • Tips for Receiving Feedback
  • 10

    Generating Buy-In in Meetings

    • What Is Buy-In And Why Is It Important?

    • The Power of Trust & Reciprocity

    • Identify Your Objective

    • Fostering Buy-In Through Collaborative Communication

  • 11

    That's a Wrap!

    • Continuing Your Speaking Journey